Return and Replacement Policy
Last updated: 19 July 2026
ZfluenceCircle primarily provides professional, creative, promotional and digital services. Services, consultations and digital deliverables cannot be physically returned.
This Return and Replacement Policy applies only when ZfluenceCircle sells or supplies a physical product, such as a printed book, merchandise, promotional material, gift box, event material or other tangible item.
1. Eligible Returns and Replacements
A customer may request a return or replacement when:
- The product received is materially damaged;
- The product has a manufacturing defect;
- The wrong product was delivered;
- An item is missing from the package; or
- The delivered quantity is different from the confirmed order.
The customer must contact ZfluenceCircle within 7 calendar days of delivery.
For visible transit damage, wrong products or missing items, the customer should notify us within 48 hours of delivery.
2. Evidence Required
To verify a return or replacement request, we may ask for:
- Order or invoice number;
- Photograph of the outer packaging;
- Photograph or video of the product;
- Photograph of the shipping label;
- An unboxing video, where available;
- Description of the damage, defect or incorrect item; and
- Any other information reasonably required to investigate the request.
Submitting clear evidence helps us process the request more quickly.
3. Condition of Returned Products
To qualify for a return, the product must ordinarily be:
- Unused;
- Unwashed;
- Unaltered;
- Free from additional damage caused after delivery;
- Returned with original packaging, tags and accessories, where applicable; and
- Accompanied by the original invoice or proof of purchase.
A product should not be returned before ZfluenceCircle provides return instructions or approval.
4. Non-Returnable Items
The following items cannot ordinarily be returned:
- Digital products, downloadable files or electronic materials;
- Podcast recordings, edited videos, reels, artwork, designs or digital content;
- Completed services, consultations or promotional campaigns;
- Personalised, customised, signed or made-to-order products;
- Books or printed materials damaged through misuse or improper handling;
- Products returned without original components;
- Items purchased from a third-party seller rather than directly from ZfluenceCircle;
- Event tickets or registrations;
- Gift cards, credits or vouchers;
- Clearance or final-sale products, unless damaged or incorrectly supplied; and
- Products for which the return period has expired.
A customised or personalised item may still qualify for replacement when it arrives damaged, defective or materially different from the confirmed order.
5. Books and Printed Materials
Minor differences in colour, trimming, binding, texture or print positioning may occur because of printing and screen-display variations. Such minor variations are not considered defects.
A replacement may be provided when a book or printed item has a material defect such as:
- Missing pages;
- Repeated or incorrectly arranged pages;
- Unreadable printing;
- Severely damaged binding;
- Major cutting or trimming errors; or
- Significant transit damage.
6. Return Process
To request a return or replacement, email:
Email: [RETURNS OR SUPPORT EMAIL]
Telephone/WhatsApp: [CONTACT NUMBER]
Please include your name, order number, delivery date, reason for the request and supporting photographs or video.
After reviewing the request, we may offer:
- Replacement of the product;
- Delivery of a missing item;
- Repair or correction, where appropriate;
- Store or service credit; or
- A refund where replacement is unavailable or unsuitable.
7. Return Shipping Charges
When ZfluenceCircle confirms that the product was damaged, defective, incomplete or incorrectly supplied, ZfluenceCircle will arrange the return or reimburse reasonable approved return-shipping charges.
When a discretionary return is accepted for another reason, the customer may be responsible for return-shipping charges.
Cash-on-delivery return shipments will not be accepted unless authorised in writing.
8. Inspection of Returned Products
Returned products will be inspected after receipt.
A return may be rejected when:
- The product does not match the reported issue;
- The product has been used, altered or additionally damaged;
- Components or accessories are missing;
- The item was not purchased from ZfluenceCircle; or
- The request does not comply with this policy.
9. Replacement Delivery
Approved replacements will be dispatched after verification and subject to product availability.
When the same item is unavailable, the customer may be offered:
- A similar product;
- Store or service credit; or
- A refund of the eligible amount.
10. Refund for Returned Products
Where a refund is approved, it will ordinarily be initiated within 7–10 business days after the returned product has been received and inspected.
Refunds will normally be made to the original payment method. Original delivery charges may be non-refundable unless the entire order was damaged, defective or incorrectly supplied.
11. Products Purchased Through Third-Party Platforms
Products purchased through Amazon, Flipkart, another marketplace, bookseller, ticketing platform or third-party seller are governed by that platform’s return and replacement policy.
Customers should submit the return request directly through the platform from which the product was purchased.
12. Lost or Delayed Shipments
A delayed shipment is not automatically considered lost.
If tracking shows no movement for an unreasonable period, please contact us so we can raise an enquiry with the courier partner. A replacement or refund may be considered after the courier confirms that the shipment has been lost or cannot be delivered.
Incorrect or incomplete delivery information provided by the customer may result in additional shipping charges.
13. Services and Digital Deliverables
Creative services and digital deliverables are not covered by this Return Policy. Cancellation and refund requests for such purchases will be governed by the ZfluenceCircle Refund and Cancellation Policy.
14. Statutory Rights
Nothing in this policy excludes or restricts any right or remedy available to a customer under applicable consumer-protection law.
15. Changes to This Policy
ZfluenceCircle may update this policy when its products, services or legal obligations change. The updated policy will be published on the website with a revised “Last updated” date.
16. Contact Information
ZfluenceCircle
Legal entity: [LEGAL BUSINESS NAME]
Address: [REGISTERED BUSINESS ADDRESS]
Email: [SUPPORT EMAIL]
Telephone: [CONTACT NUMBER]
Website: https://zfluencecircle.com