Refund and Cancellation Policy

Last updated: 19 July 2026

This Refund and Cancellation Policy applies to services purchased from ZfluenceCircle through https://zfluencecircle.com, email, telephone, WhatsApp, social media, payment link, invoice, or any other authorised channel.

“ZfluenceCircle,” “we,” “us,” and “our” refer to [LEGAL BUSINESS NAME]. “Customer,” “client,” “you,” and “your” refer to the person or organisation purchasing our services.

By booking or purchasing a service from ZfluenceCircle, you acknowledge that you have read and accepted this policy.

1. Services Covered

This policy applies to services including, but not limited to:

• Podcast strategy, recording, production, editing and promotion
• Online and offline podcast sessions
• Author interviews and book-launch services
• Author branding and personal-brand strategy
• Book reviews and book-marketing campaigns
• Social media management
• Reels, posts, videos, articles, blogs and other content creation
• PR, influencer outreach and promotional campaigns
• Literary events, reading circles and community activities
• Website, press-kit and digital-profile creation
• Consulting, strategy sessions and customised creator packages

2. Cancellation Before Work Begins

A customer may request cancellation within 24 hours of making payment, provided that:

1. Work on the project has not started;
2. No onboarding, consultation or strategy session has taken place;
3. No recording slot, venue, guest, vendor or third-party service has been booked;
4. No advertisement, PR campaign, influencer campaign or promotional activity has been initiated; and
5. No customised content, design, script, plan or deliverable has been created.

When all the above conditions are satisfied, the customer may receive a refund after deduction of any payment-gateway charges, transaction charges or non-recoverable third-party costs.

3. Cancellation After 24 Hours but Before Work Begins

When a cancellation request is received after 24 hours but before work has started, ZfluenceCircle may deduct:

• Administrative and onboarding costs;
• Consultation or planning charges;
• Payment-processing charges;
• Non-refundable vendor or third-party expenses; and
• Any other expenses already incurred specifically for the customer.

The remaining eligible amount, where applicable, will be refunded.

4. When a Service Is Considered to Have Started

A service will be considered started once any project-related activity has been performed, including:

• Conducting an onboarding or consultation call;
• Preparing a strategy, script, content calendar or campaign plan;
• Assigning team members or production resources;
• Booking a studio, venue, equipment, guest, creator or vendor;
• Starting recording, editing, designing, writing or production;
• Initiating PR, media outreach, influencer outreach or promotions;
• Scheduling or publishing content;
• Creating a website, landing page, press kit or author profile; or
• Delivering any draft, preview or completed work.

5. Refunds After Work Has Started

Once work has started, payments made for completed work and committed resources are non-refundable.

Where a project contains clearly separable deliverables, ZfluenceCircle may refund the amount relating to deliverables that:

1. Have not been started;
2. Have not been scheduled or committed to a third party; and
3. Can reasonably be cancelled without financial loss.

Charges for completed work, work in progress, booked resources and non-recoverable third-party expenses will be deducted from any approved refund.

6. Non-Refundable Payments

The following payments are ordinarily non-refundable:

• Consultation, strategy and onboarding charges after the session has taken place;
• Customised content, designs, scripts, plans, websites and branding materials once work has started;
• Podcast recording, production or editing fees after the recording or production process begins;
• Studio, venue, travel, accommodation, equipment and event-booking expenses;
• PR distribution, newspaper, media, advertising and influencer charges already committed;
• Payments made to hosts, platforms, production partners, vendors or third parties;
• Social media management fees after the relevant monthly service period begins;
• Completed interviews, book reviews, articles, reels, videos and digital deliverables;
• Digital products or downloadable materials after access or delivery;
• Event tickets, except where the event is cancelled by ZfluenceCircle;
• Discounted, promotional or bundled services after work begins; and
• Taxes, payment-gateway charges and other charges that cannot be recovered by ZfluenceCircle.

7. Monthly Social Media and Retainer Packages

Monthly social media management, content management and retainer packages are billed for the agreed service cycle.

A customer may cancel future renewal by giving written notice before the beginning of the next billing cycle. Cancellation does not create a refund entitlement for the current billing cycle once work has started.

Unused posts, reels, podcast clips or other monthly deliverables do not automatically carry forward unless the written package or proposal expressly allows it.

When work is delayed because the customer does not provide approvals, account access, content, images, recordings or other required material, the applicable monthly fee will remain payable.

8. Events and Offline Podcast Bookings

Where a customer cancels an offline podcast, event, book launch or physical production booking:

• More than 15 days before the scheduled date: the customer may receive the eligible balance after deducting planning, booking and third-party costs;
• Between 7 and 15 days before the scheduled date: up to 50% of the service fee may be retained, in addition to non-recoverable expenses;
• Less than 7 days before the scheduled date: the payment will ordinarily be non-refundable.

ZfluenceCircle may allow one rescheduling request, subject to availability, written approval and payment of additional venue, travel, studio or vendor costs.

9. Cancellation by ZfluenceCircle

If ZfluenceCircle cancels a service and cannot provide a reasonable rescheduled date or suitable alternative, the customer will be offered:

• A refund for the undelivered portion of the service; or
• Service credit of equivalent value.

ZfluenceCircle will not be responsible for indirect losses, loss of opportunity, anticipated profits or other consequential losses resulting from a cancellation, except where liability cannot legally be excluded.

10. Creative and Marketing Results

Marketing, branding, social media, PR and podcast services depend on audience behaviour, platform algorithms, market conditions, media decisions and other factors outside our control.

Unless specifically guaranteed in a written agreement, ZfluenceCircle does not guarantee:

• A particular number of views, followers, enquiries or sales;
• Viral reach or platform recommendations;
• Media publication or influencer acceptance;
• Bestseller status or ranking;
• Podcast audience numbers;
• Book sales or revenue; or
• Any specific commercial outcome.

A customer will not be entitled to a refund solely because the campaign, content or service did not achieve an expected commercial result, provided the agreed deliverables were supplied.

11. Customer Delays and Non-Cooperation

The customer is responsible for supplying accurate information, content, approvals, access credentials and other required materials within the requested timeline.

ZfluenceCircle may pause or reschedule a project when the customer causes an unreasonable delay. Such a delay does not automatically qualify the customer for a refund.

Projects inactive for more than 60 days because of customer non-response may be treated as closed. Restarting such a project may require payment of a reactivation or revised service fee.

12. Duplicate or Failed Payments

If a customer is charged more than once for the same transaction, the customer should notify us with:

• Name;
• Payment date;
• Amount;
• Transaction reference;
• Invoice or order details; and
• Proof of duplicate debit.

After verification, an eligible duplicate payment will be refunded to the original payment method.

Amounts debited during a failed transaction may be automatically reversed by the bank or payment provider. Customers should first check with their bank or payment provider.

13. How to Request a Refund

Refund and cancellation requests must be sent to:

Email: [REFUND OR SUPPORT EMAIL]
Telephone/WhatsApp: [CONTACT NUMBER]

The request should include:

• Customer’s full name;
• Invoice or order number;
• Service purchased;
• Payment date and amount;
• Reason for cancellation or refund; and
• Relevant supporting documents.

14. Refund Processing Time

Approved refunds will ordinarily be initiated within 7–10 business days after approval.

The time taken for the amount to appear in the customer’s account may depend on the bank, card issuer, payment gateway or payment method. Refunds will normally be made through the original payment method.

15. Chargebacks

Customers should contact ZfluenceCircle before raising a payment dispute or chargeback so that we have an opportunity to investigate and resolve the matter.

Submitting a knowingly false or misleading chargeback may result in suspension of services and recovery of work completed, third-party expenses and other amounts legally due.

16. Statutory Rights

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded under applicable law.

17. Changes to This Policy

ZfluenceCircle may update this policy from time to time. The updated version will be published on the website with a revised “Last updated” date.

The policy in effect on the date of purchase will generally apply to that transaction unless a change is required by law.

18. Contact Information

ZfluenceCircle
Legal entity: [LEGAL BUSINESS NAME]
Address: [REGISTERED BUSINESS ADDRESS]
Email: [SUPPORT EMAIL]
Telephone: [CONTACT NUMBER]
Website: https://zfluencecircle.com